S5-6 Travel & Tourism
Ambition, Confidence, Happiness and Respect.
The Course (description and levels)
In S5/6 learners will study National 3, National 4 or National 5 levels
Course content – 4 mandatory units;
Unit 1: Employability;
Unit 2: Customer Service;
Unit 3: Scotland;
Unit 4: Worldwide
Unit 1: Employability
The general aim of this unit is to enable learners to develop skills to become effective job seekers and employees in the travel and tourism industry. Learners will be introduced to the different functions of travel and tourism organisations and employment opportunities across the industry. Learners will gain an understanding of the skills and qualities identified by employers as being the most important in the Travel and Tourism industry. Learners who complete this unit will be able to investigate different careers from across the travel and tourism industry. They will also be able to demonstrate employability skills and plan for employment in a particular travel and tourism job.
Unit 2: Customer Service
The general aim of this unit is to allow learners to develop the skills and knowledge to enable them to meet the needs of customers. Learners will be able to develop communication skills and learn about promoting products and services and how to deal with customer issues.
Learners who complete this unit will be able to establish and respond to customer needs and promote a range of products and/or services from the travel and tourism industry. Learners will also be able to deal with a customer issue in a travel and tourism environment.
Unit 3: Scotland
The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in Scotland, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of Travel and Tourism in Scotland and meet customer holiday needs.
The general aim of this unit is to enable learners to develop their knowledge, in relation to travel and tourism in the United Kingdom and the rest of the world, and the skills required to meet the needs of customers. Learners who complete this unit will be able to carry out an investigation of Travel and Tourism in the UK and the rest of the world to meet the customer holiday needs.
How this course can help you
This course is designed to enable a learner who has little or no experience of Travel and Tourism to gain the basic Skills for Work as an introduction to employment in the industry. Specific employability skills are experienced in the Employability Unit. All other units have been designed to include skills which are essential for employment in the Travel and Tourism industry.
Criteria for Progression to the Next Level of Certification
Learners must pass all 4 units in order to progress to the next level of certification. This course or its components may provide progression to:
- Other courses or units in Travel and Tourism
- Further Education
To achieve the Course award, the learner must pass all the units. Each unit will be assessed internally under “closed book” conditions. Units are assessed on a pass/fail basis. Reassessment – there will normally be one opportunity for reassessment and in exceptional circumstances, a second opportunity.
Expectations of the Department
Learners are expected to commit to the course, undertaking to complete all the work to the highest degree possible. Good behaviour, a good work ethic, purposive activity and respect for fellow pupils, staff and materials and resources are essential to good academic progress.